Privacy Policy

Last updated: 3/16/2026

1. Information We Collect

1.1 Account Information

When you create an account, we collect information you provide, including:

  • Email address (used for authentication and notifications)
  • Name (optional, for personalization)
  • Profile information

1.2 Content Data

We collect information related to your video generation activities:

  • Prompt text and generation parameters
  • Generated video URLs and metadata
  • Credit transaction history

1.3 Usage Data

We automatically collect certain information about your use of our service:

  • Device information (browser type, operating system)
  • Log data (IP address, access times)
  • Cookies and similar technologies

2. How We Use Your Information

We use the collected information for various purposes:

  • To provide our services: Process your video generation requests, manage your account
  • To improve our services: Analyze usage patterns, enhance AI model performance
  • To communicate with you: Send updates, security alerts, and support messages
  • To process payments: Handle credit purchases and subscription billing

3. Data Storage and Retention

We retain your personal data for as long as necessary to provide our services:

  • Account data: Retained while your account is active
  • Generated videos: Stored until you delete them or your account is terminated
  • Transaction records: Retained for legal and accounting purposes (7 years)
  • Logs: Automatically deleted after 90 days

4. Data Security

We implement appropriate security measures to protect your personal information:

  • Secure HTTPS/TLS encryption for all data transmission
  • Encrypted password storage (bcrypt)
  • Access controls and authentication requirements
  • Regular security audits and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Account Management

You can:

  • Access and update your account information
  • Delete your account and all associated data
  • Download your data (data portability)

5.2 Cookies

We use cookies and similar tracking technologies to:

  • Keep you logged in (authentication cookies)
  • Remember your preferences
  • Analyze service usage

You can manage cookie preferences through your browser settings.

6. Third-Party Services

We use third-party services to operate our platform:

  • Authentication: Google OAuth, Better Auth
  • Payments: Creem payment processing
  • Email: Resend email delivery
  • Analytics: Google Analytics
  • AI Providers: Evolink, KIE for video generation

These services have their own privacy policies. We encourage you to review their terms.

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

  • Posting the new policy on our website
  • Sending you an email notification

Continued use of our services after such changes constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: support@creataidemo.com
  • Website: https://creataidemo.com